Shipping & Returns
Looking for quick answers? See our FAQ for shipping, returns, care, and ordering.
U.S. shipping charges
| Method | Shipping charge (USD) | Estimated transit time |
|---|---|---|
| Standard | US$17.99–US$57.99, depending on order weight | 8–15 business days |
| Express | US$24.99–US$64.99, depending on order weight | 5–7 business days |
These are shipping charges, separate from the product price. Available methods and the final charge are shown at checkout before payment and depend on your order weight and delivery address. Orders normally ship within 1–2 business days; transit estimates start after dispatch. For destinations outside the United States, check the available rate at checkout or contact support@tenmokus.com before ordering.
Delivery estimates
| Shipping Method | Region | Shipping Time (Business Days Estimation) |
|---|---|---|
| Express Shipping | United States | 5 - 7 |
| Standard Shipping | United States, Canada, France, Belgium, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Iceland Spain, Portugal, Denmark, Finland, Norway, Sweden, Slovenia Poland, Hungary, Austria, Czech Republic, Israel, Japan, South Korea, Vietnam, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand, Italy | 8 - 15 |
| Brazil, Chile, Russia, South Africa | 14 - 30 | |
| UAE, Kuwait, Saudi Arabia, Lebanon | 10 - 24 | |
| All Other Countries | 15 - 30 |
CANCELLATIONS, RETURNS & DAMAGES
Q - Can I make changes to or cancel my order?
We at Tenmokus work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in the process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed, and set aside for shipping.
Please email us at support@tenmokus.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!
Q - What is your return policy?
We offer returns and exchanges within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Email support@tenmokus.com with your order number before sending anything back. See our Refund Policy for the full conditions and return instructions.
For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges and processing fees are not refundable, and a restocking fee may apply. If your item is damaged, defective, or incorrect, contact support@tenmokus.com so we can assess the issue before you return it.
If your order is returned to us due to incorrect shipping address, failure to claim the order, or any other mistake on your part, we will charge you a shipping fee before resending or refunding the order.
Tenmokus can only accept returns for products purchased on our website (www.tenmokus.com).
Q - Can I exchange a product?
Yes. To arrange an exchange, email support@tenmokus.com within 30 days of receiving your item, with your order number and the item you would like instead. We will confirm availability, return instructions, and any applicable shipping charges before you proceed. See our Refund Policy for the full conditions.
Q - An item in my order was damaged in transit! What do I do?
Oh no, we’re so sorry to hear this! Please send us an email at support@tenmokus.com with your order number, full name and an image of the damaged item and we’ll be happy to help you!
Q - How long does it take to receive the refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Q - What happens if my package is lost?
In the very rare scenario that a package is deemed lost, then the buyer will always be issued a full refund provided that shipping insurance was purchased at checkout. A package is deemed lost if it is not delivered within 60 days. In such case, you must contact us within 30 days so we can reship or refund your order.
CUSTOMS DUTIES
Applicable taxes collected by Tenmokus are shown at checkout before payment. Import VAT, customs duties, taxes, or clearance charges that are not collected at checkout are not included and may be payable by the recipient on delivery. Charges depend on your destination country. Please contact your local customs office if you have questions. We do not refund shipping costs for customers who reject their packages upon arrival for failure to pay duty fees.
Customs clearance procedures may be required; under these circumstances, delays may occur, which will affect our original delivery time. Delivery time of orders can be extended by delivery service for indefinite period for reasons beyond our control.