Refund policy

We offer a 30-day return and exchange policy. You have 30 days after receiving your item to request a return for a refund or an exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tenmokus.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@tenmokus.com.

Return shipping and fees

For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges and processing fees are not refundable, and a restocking fee may apply. Providing a return shipping label does not make return shipping free.

If your item is defective, damaged, or incorrect, contact support@tenmokus.com immediately so we can assess the issue and confirm the next steps before you send anything back.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
To arrange an exchange, email support@tenmokus.com within 30 days of receiving your item, with your order number and the item you would like instead. We will confirm availability, return instructions, and any applicable shipping charges before you proceed.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.